KnowBe4, a global leader in cybersecurity and human risk management solutions, has been honored as a Customers’ Choice in the 2025 Gartner Peer Insights Voice of the Customer for Email Security Platforms. This recognition highlights the company’s strong customer satisfaction and industry impact in cloud-based email protection.
KnowBe4’s placement in the Customers’ Choice quadrant reflects high user ratings across multiple criteria, including product capabilities, deployment experience, and service support. The company’s AI-powered email security solution—an integral component of its Human Risk Management Plus (HRM+) platform—has received notable praise for its advanced threat detection capabilities and ease of use. Leveraging deep neural networks and pre-generative models, the platform mitigates both inbound and outbound email risks while minimizing operational friction.
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“We view this recognition as a testament to the confidence our customers have in KnowBe4’s ability to defend against evolving email-based threats,” said Bryan Palma, CEO of KnowBe4. “Our mission is to bridge the gap between human and technical vulnerabilities, and we’re proud to see our AI-driven, behavior-informed approach making a difference. This achievement motivates us to continue enhancing security outcomes for organizations worldwide.”
Real-World Customer Feedback Highlights
The recognition is based on real-world reviews published on Gartner Peer Insights, with many users sharing positive feedback regarding KnowBe4’s cloud email security features:
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IT Manager in the Services Sector commented:
“KnowBe4’s Cloud Email Security—previously known as Egress—is instrumental in identifying phishing attempts, safeguarding confidential data, and ensuring regulatory compliance. Above all, it’s intuitive and simple to use.”
Director of IT Security and Risk Management from the Banking Industry noted:
“What truly stands out is the integration of AI and machine learning alongside instant user feedback and coaching. It not only flags phishing and spam but also explains the reasoning behind each alert, significantly improving user awareness and decision-making.”
The Gartner Peer Insights “Voice of the Customer” report consolidates user opinions to offer a comprehensive view of customer satisfaction across vendors. This customer-driven perspective complements Gartner’s expert research, offering vital input to organizations evaluating new technology solutions.
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Source: prnewswire
