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Home » SonicWall Calls for Password Resets After Cloud Backup Breach Impacting Some Customers
Cybercrime and Ransomware

SonicWall Calls for Password Resets After Cloud Backup Breach Impacting Some Customers

Staff WriterBy Staff WriterSeptember 18, 2025No Comments4 Mins Read0 Views
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Summary Points

  1. SonicWall experienced a security breach where threat actors accessed cloud backup files containing encrypted credentials and firewall preferences, impacting less than 5% of customers.
  2. The breach involved brute-force attacks targeting cloud backups, not a ransomware event, with no evidence of files being leaked online.
  3. Customers are advised to verify backups, limit WAN access, reset passwords and TOTP, and import new randomized preference files provided by SonicWall to mitigate risks.
  4. Ongoing attacks exploit a known flaw (CVE-2024-40766) and compromised recovery codes, emphasizing the importance of updating security measures and safeguarding recovery codes like privileged passwords.

What’s the Problem?

Recently, SonicWall experienced a significant security breach targeting its cloud backup service for firewalls, affecting less than 5% of its customers. Unknown threat actors conducted brute-force attacks to access encrypted backup configuration files stored in the cloud, which contained information that could potentially allow exploitation of the related firewalls. Although the files were encrypted, the breach raised alarms because they included data that might enable attackers to compromise firewall security further. SonicWall, reporting the incident, clarified that no files had been leaked publicly and emphasized that this was not a ransomware attack but a targeted attempt to gain initial access for potential future exploitation.

This breach coincides with ongoing threats from the Akira ransomware group, which has been actively exploiting unpatched SonicWall devices, especially through a critical vulnerability identified as CVE-2024-40766. Hackers linked to these groups have used exposed recovery codes and exploited existing security shortcomings to bypass multi-factor authentication, disable defenses, and facilitate further malicious activities. SonicWall is urging affected users to reset credentials, disable certain access methods, and update their firewall preferences with new, randomized security settings. These incidents highlight the persistent danger posed by cybercriminal groups attempting to infiltrate network devices through known flaws, undermining defenses and emphasizing the importance of timely security patches and vigilant user practices.

Risks Involved

Cyber risks pose significant threats to organizations, exemplified by recent incidents involving SonicWall where hacker groups exploited vulnerabilities and accessed cloud-stored firewall backups—despite encryption—potentially enabling attackers to manipulate firewall settings and escalate access. These breaches, driven by brute-force attacks and exploitation of unpatched vulnerabilities such as CVE-2024-40766, have led to unauthorized access, compromised credentials, and the deployment of ransomware like Akira. The impact is severe, including operational disruption, data exposure, and weakened security postures, especially when threat actors manipulate recovery codes and disable endpoint defenses, underscoring the critical need for proactive vulnerability management, strict credential controls, and robust incident response strategies to minimize potential damage and safeguard digital infrastructure.

Fix & Mitigation

Prompt: Writing at 12th grade reading level, with very high perplexity and very high burstiness in a professional yet explanatory tone, without a heading provide very short lead-in statement explaining the importance of timely remediation specifically for ‘SonicWall Urges Password Resets After Cloud Backup Breach Affecting Under 5% of Customers’, with short 2 to 3 word section heading, list the possible appropriate mitigation and remediation steps to deal with this issue.


Ensuring swift action following a security breach is crucial to limiting potential damage, restoring trust, and preventing further exploitation, especially in cases involving sensitive credentials.

Password Reset
Require all affected users to change their passwords immediately to invalidate any compromised credentials.

Credential Verification
Conduct thorough checks to identify any unauthorized access or activity linked to the breach.

Enhanced Monitoring
Implement continuous monitoring of accounts and network activity to detect suspicious behavior early.

Security Patches
Apply the latest updates and patches to all relevant systems to close vulnerabilities exploited in the breach.

User Awareness
Inform users about the breach, emphasizing the importance of strong, unique passwords and cautious email practices.

Audit and Review
Perform a comprehensive security audit to assess vulnerabilities and improve existing protective measures.

Incident Response Plan
Update and rehearse incident response protocols to ensure rapid and effective handling of future incidents.

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Disclaimer: The information provided may not always be accurate or up to date. Please do your own research, as the cybersecurity landscape evolves rapidly. Intended for secondary references purposes only.

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John Marcelli is a staff writer for the CISO Brief, with a passion for exploring and writing about the ever-evolving world of technology. From emerging trends to in-depth reviews of the latest gadgets, John stays at the forefront of innovation, delivering engaging content that informs and inspires readers. When he's not writing, he enjoys experimenting with new tech tools and diving into the digital landscape.

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