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Home » Salesforce Boosts Innovation with New Agentic AI Models
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Salesforce Boosts Innovation with New Agentic AI Models

Staff WriterBy Staff WriterMay 18, 2025No Comments3 Mins Read0 Views
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Essential Insights

Key Points:

1. **Salesforce Expands AI Models**: Salesforce has introduced new large action models (xLAM), enhancing accessibility and deployment in various environments, including on-device implementations.

2. **Performance Improvements**: The updated models are smaller than typical large language models (LLMs), improving cost-efficiency, speed, and sustainability, while supporting multi-turn interactions in AI agents.

3. **Addressing AI Challenges**: Despite advancements, the current AI technology faces issues like inconsistency in performance and security risks, prompting Salesforce to focus on developing reliable and secure AI agents.

4. **Security Concerns**: With rising fears of AI-related breaches, Gartner estimates that 25% of enterprise security breaches will be linked to AI agent misuse in the next three years, highlighting the urgency for improved data privacy and security measures.

Salesforce’s Bold Move in AI

Salesforce recently expanded its lineup of large action models, adding tools designed to predict and perform next actions. These new models support on-device implementation and cater to environments with limited GPU resources. This expansion enhances deployment flexibility, making AI more accessible for businesses. Smaller than typical language models, these large action models offer lower costs, faster inference, and improved sustainability. Furthermore, the introduction of multi-turn tool calling enables agents to gather more information and refine their actions accordingly.

This shift signals a commitment to making AI more functional within enterprise settings. However, challenges remain. Currently, the performance of AI models lacks consistency, leading to unreliable outputs in real-world applications. Developers often report issues such as bias in AI-generated text and security vulnerabilities with code produced by AI tools. As companies strive for enterprise readiness, attention to reliability and security will play a crucial role in fostering widespread acceptance of these technologies.

The Future of AI Agents

Tech vendors aim to enhance AI capabilities while lowering barriers for adoption. Despite the significant advancements, areas for improvement exist. Experts highlight the need for more robust security measures, especially as AI adoption increases. Enterprises express a clear demand for stronger data privacy features and improved toxic content detection.

Practical innovation calls for the removal of existing weaknesses in AI systems. Salesforce works on benchmarks and frameworks to better evaluate AI agents. Initiatives like SFR-Guard aim to defend against prompt injection attacks and enhance AI’s safety. As these developments progress, the stakes rise. Research predicts that one in four enterprise security breaches will stem from AI misuse within three years. Consequently, the industry must prioritize security and reliability to navigate the evolving landscape of agentic AI effectively.

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John Marcelli is a staff writer for the CISO Brief, with a passion for exploring and writing about the ever-evolving world of technology. From emerging trends to in-depth reviews of the latest gadgets, John stays at the forefront of innovation, delivering engaging content that informs and inspires readers. When he's not writing, he enjoys experimenting with new tech tools and diving into the digital landscape.

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