Essential Insights
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Acquisition Announcement: ServiceNow plans to acquire Non-Human Identity (NHI) management provider Veza for approximately $1 billion to enhance its security and governance offerings.
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Integration of Technologies: ServiceNow will integrate Veza’s Access Graph into its IT service management, HR, and customer service workflows, improving permission management for machine identities.
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Strategic Market Fit: With a growing demand for identity security from CIOs and CISOs, the acquisition aligns with ServiceNow’s strategy to incorporate machine identity governance into its platform.
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Unified Architecture Vision: Veza’s CEO emphasized that integrating their identity security capabilities will provide comprehensive visibility and control across the ServiceNow platform, supporting enterprise AI initiatives.
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ServiceNow announced this week plans to acquire non-human identity (NHI) management provider Veza, a move poised to boost the service desk giant’s security, risk, and governance portfolio.
While terms of the deal were not disclosed, reports indicate ServiceNow will pay roughly $1 billion. Veza had claimed a valuation of $800 million earlier this year when it announced raising $108 million in Series D Funding.
ServiceNow plans to integrate Veza’s Access Graph into the workflows of its IT service management (ITSM), HR and customer service offerings. The Veza Access Graph helps manage permissions for machine identities, including agents, API keys, and tokens that enable machines or software to access and connect within a system. Further, the Veza Access Graph will provide a unified dashboard, enabling security and risk management teams to discover agents and machines with access to critical data and systems, and to discover and manage permissions. The Veza Access Graph is also designed to help security and risk teams identify potential excessive permissions.
“We have the opportunity within one platform, with their Access Graph and our Knowledge Graph, to bring those together and expose knowledge that gives you the data from the system of record that we already have, from people that we already support and from integrations, but also bring access into that graph as well,” says ServiceNow’s executive VP Pablo Stern, who is general manager of the company’s technology and workflow products group.
Stern says over the past eight years, CIOs and CISOs have repeatedly asked why ServiceNow wasn’t providing native identity security and governance in the ServiceNow platform. ServiceNow’s 22,000 enterprise customers and its NOW platform unifies workflows across ITSM, HR, finance and customer service.
“Identity is a natural adjacency, and especially as it relates to machine identities, because I’ve got everything in the CMDB — it just seems like such a natural use case driven around security,” Stern says.
Adding to the need to govern NHIs, ServiceNow launched its AI Control Tower earlier this year, which Stern describes as a centralized command center for governing AI and its lifecycle.
“It helps manage your AI, like you manage other technology assets in ServiceNow,” Stern says. “And given that these are non-human identities, it’s a natural fit bringing Veza’s non-human identity and access management into that use case.”
Redwood Shores, Calif.-based Veza, founded in 2020, has several large enterprise customers, including alternative asset manager Blackstone, the City of Las Vegas, Sallie Mae, and Snowflake. Stern says many of Veza’s enterprise customers already use ServiceNow.
Veza co-founder and CEO Tarun Thakur believes identity has become the foundation of all enterprise AI initiatives. “With Veza and ServiceNow, identity, access governance, workload and human permissions, and workflow automation all converge in a unified architecture, enabling visibility, control, and automation at enterprise scale,” Thakur noted in a blog post announcing the deal.
“By integrating Veza’s identity security engine, identity becomes not just a point solution but a baked-in capability available across the ServiceNow platform,” he added.
Veza is among several emerging non-human identity (NHI) management providers that have received investment rounds in recent years. Many of them are likely acquisition targets, Omdia analyst Don Tait predicted last year. Besides Veza, Tait identified Aembit, Astrix, Entro Security, Oasis, and SlashID, among others.
“The NHI market is still developing, as demonstrated by the fact that most players are startups,” he noted. “Some of these vendors are focused more specifically on NHI security while others provide broader NHIM [NHI management] capabilities, often described as NHI governance.”
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